It's best not to deal directly with the towing companies but deal with third party like NTT (NearestTowTruck.com). When you have issue your the third party can help you. Towing companies are obligated to deal with you fairly and more respectfully else they can lose contract with NTT. You are a client of NTT and not of the towing company. You get a better rate since you have the negotiating power of a group. I had my car towed for just $60 while the same company that serviced me, i called earlier were charging me $90.